We are extremely committed to protecting your privacy. Authorized volunteers within Shelter to Home on a need to know basis only use any information collected from individual supporters. We constantly review our systems and data to ensure the best possible service to our supporters. Governments have created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Your payment details are collected through Stripe and PayPal and stored only as long as is necessary to complete your purchase transaction. No credit card data is retained by us.
Any information concerning you and your records may be passed to third parties. However, your records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. You have the right to request sight of, and copies of any and all records we keep on you, on the provision that we are given reasonable notice of such a request. Where appropriate, we will provide you with appropriate written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Shelter to Home and its vendors will only be in connection with the provision of agreed services and products.
We take the security of all our supporters and transactional data very seriously. Our site is maintained, updated, and secured to the best of our ability within the best practices of website security. The website is additional secured via server side by our hosting company. Any breaches or issues with the hosting company are out of our control.
Communication, Email, & Social Media
When participating in a fundraiser or making a donation, you’ll be added to our email list. We promise not to spam or send a high amount of emails. Your information and email is secure and will not be exposed or sold to third party companies. We’re able to be reached by email, the contact page, or through Facebook messenger. Due to this many communication outlets, we try to honor our goal in getting back to inquiries within 24-48 hours but in some cases it may be longer.